March 20, 2020

 

In this time of rapidly evolving changes, we are committed to supporting each of our customers, providing the same level of service that you are accustomed to. We recognize that maintaining your equipment is critical to minimizing the inevitable challenges to your operations.

 

 

The Wolter Group of Companies is here to help minimize these challenges by working with you and your business on all material handling needs, including service, parts, sales, training, and rentals.

 

We are flexible & taking extra precautions to assist you in these ways:

 

SERVICE

We will still come to you and adapt to your company’s policy on visitors.

If your protocol restricts our technicians from working inside your facility:

• We can arrange to perform service on equipment in an outdoor space
• A “no customer signature required” policy has been implemented to limit contact

If protocol prohibits our technicians coming to your facility:

• Each Service Department is offering discounted cartage and freight rates for shipping equipment to our facilities for service
• A complimentary steam cleaning before returning it to you

Contact Us for Service Support

 

PARTS

Each of our facilities parts departments will continue to provide customers the materials they need. In abiding by our customer and employee safety guidelines, and CDC regulations, we have implemented the following to our operations:

If parts need to be picked up from one of our parts counters, be assured that our employees are disinfecting the area, observing 6ft of social distance, and hand sanitizer is provided at all counters. Our goal is to have you in and out as quickly as we can!

 

SALES

Each of our sales representatives are ready to assist you in any way they can – safely, of course. If you’re not sure who your representative is, contact us and we’ll put you in touch with one of our industry experts to consult over the phone.

Contact us with questions on new/used equipment, pallet racking, overhead cranes and hoists, or ways to automate your warehouse space. 

 

TRAINING

We understand that for many, certain operations don’t stop, and neither does their equipment. As your operator training and train-the-trainer experts, we are committed to helping keep you and your employees up to date on certifications.

We will continue offering in-person classes, and can adapt to your company’s policies. If you prefer for us to us to do operating training class from our location, we can stream it to yours.

If you are interested in training your own employees, our online Training Portal has all the information to walk you through the necessary steps.

Contact us to learn more about our virtual and online training options.

 

RENTALS

Each of our facilities’ rental departments are stocked and ready to go. We have you covered on all your short or long-term rental needs:

• Industrial cleaning equipment
• Forklifts
• Aerial lifts
• Pallet trucks & more

Be assured that all equipment will be thoroughly cleaned & disinfected before delivery!

 

We encourage each of our customers to contact us when needs arise, as we are devoted to helping where we can.

Together, we will keep your business and equipment in motion.

 

Sincerely,

The Wolter Group of Companies

 

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The health and safety of Wolter Group employees and customers are always of the utmost importance to us, as is ensuring that we continue to service our customers without disruption.

As information continues to unfold around the novel coronavirus (COVID-19), we will continue to reduce the potential exposure to our employees and customers.

As a whole, our company is taking preventative measures and proactively following CDC best practice guidelines, and that of state and local authorities, to avoid the spread of this virus. Please note that these guidelines may continue to change as this outbreak develops.

 

These best practices include the following:

• Employees are washing hands often with soap and water for at least 20 seconds and using a hand sanitizer of at least 60% alcohol when soap and water are not readily available, as well as avoiding touching their eyes, nose, and mouth
• Enhanced cleaning of our facilities per CDC guidelines
• Enabling certain employees to work from home while still maintaining high levels of service to customers.
• Coordinating strong communications with employees and the businesses we partner with to ensure that our customer’s needs are met.
• Providing employees with information and best practices from the CDC to prevent the spread of COVID-19, including self-quarantine recommendations.  Employees have been instructed to stay home when sick
• Cancellation of all non-essential business travel, and limiting visitors to our facilities
• Utilizing teleconferencing or video conferencing tools vs in-person meetings
• Practicing social distancing recommendations of 6ft of separation for business-critical in-person meetings

 

We are identifying small, proactive changes to practice 6ft of separation while maintaining our best service and support for deliveries, tire press, and service appointments. 

We will continue to implement preventative measures as the situation unfolds and will update this page and communicate as appropriate.

For specific questions or concerns, you may Contact Us, fill out the form, and a company representative will respond promptly.

We thank you for your support in ensuring the safety of our team members and will continue to provide the same great level of service you’ve been accustomed to in these unpredictable times.

 

Sincerely,

Jerry Weidmann
President, Wolter Group LLC

 

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